Legal
Clear conditions for private tours, transfers, car rentals and custom travel arrangements with DACO.
Last updated: June 2026
This Cancellation & Refund Policy applies to bookings made with DACO for private tours, private transfers, car rental services and related travel arrangements in Romania.
By confirming a booking with DACO, the client accepts the cancellation and refund conditions stated below, unless different terms are clearly agreed in writing at the time of booking.
A booking is considered confirmed only after DACO has confirmed the service in writing by email, message, booking form confirmation or another written communication channel.
Depending on the service, DACO may request full payment, partial payment or a deposit before confirming the booking.
Any cancellation request must be sent in writing to DACO. The cancellation date and time will be considered the moment when DACO receives the written request.
For private transfers, including airport transfers, Therme Bucharest transfers, hotel transfers and private city or intercity transfers, the following cancellation conditions apply:
For airport transfers, DACO will make reasonable efforts to monitor flight delays when flight details are provided correctly in advance.
For private tours, day trips, custom itineraries and guided travel experiences, the following cancellation conditions apply:
Whenever possible, DACO will try to offer a date change instead of cancellation, subject to availability.
For car rental bookings, cancellation and refund conditions may depend on the vehicle type, rental period, availability and payment terms confirmed at the time of booking.
Unless otherwise agreed in writing:
Any security deposit, if applicable, is handled separately from the rental fee and may be refunded according to the rental conditions, provided there are no damages, penalties, missing items, unpaid fees or other contractual issues.
For custom travel arrangements, concierge requests, multi-service bookings or personalized itineraries, cancellation conditions may vary depending on the suppliers involved.
Some custom arrangements may include non-refundable or partially refundable components.
Before confirming such services, DACO will inform the client of any important non-refundable costs whenever possible.
Once a custom service has been confirmed and third-party costs have been committed, those costs may be deducted from any refund.
Clients may request changes to the date, time, route, itinerary or service details.
DACO will try to accommodate reasonable changes, subject to availability.
Changes requested close to the service date may involve additional costs.
DACO cannot guarantee changes requested less than 24 hours before the scheduled service.
Clients are responsible for being available at the agreed pick-up location and time.
For private transfers and tours, reasonable waiting time may be included, depending on the service type.
Additional waiting time may be subject to extra charges.
If the client cannot be reached or does not appear within the agreed waiting time, the booking will be considered a no-show and will be non-refundable.
DACO services may be affected by weather, traffic, road closures, public events, safety restrictions, strikes, accidents, government decisions or other circumstances outside DACO's control.
If DACO considers that a service cannot be safely or reasonably provided, DACO may offer:
DACO is not responsible for delays or changes caused by circumstances outside its reasonable control.
Approved refunds will usually be processed using the same payment method used for the original payment, unless otherwise agreed.
Refunds are normally processed within 5–10 business days after the refund has been approved by DACO.
The time needed for the refund to appear in the client's account may depend on the bank, card issuer or payment provider.
Any bank fees, currency conversion fees or payment processing fees charged by third parties may not be refundable.
A booking may be non-refundable in the following situations:
Many DACO services are travel-related services provided for a specific date or period, including private transfers, car rental services and private tours.
Where applicable under Romanian and European consumer law, such services may be exempt from the standard 14-day withdrawal right usually applicable to certain distance contracts.
This does not affect any mandatory consumer rights that cannot be excluded by law.
For cancellations, changes or refund requests, please contact DACO in writing:
Please include:
